1.) DEPOSITS, CANCELLATION & NO SHOWS
Couture Beauty Lounge offers The Finest in Lash Artistry and we appreciate that we are your choice for eyelash extensions, makeup and skin care services. Couture Beauty Lounge offers an appointment only basis; we are setting aside time specifically for you when you book an appointment.
A minimum 48 BUSINESS hours notice for Full sets and 24 BUSINESS hours notice for refills must be given to reschedule or cancel appointments. Your appointment time is exclusively for your visit, denying others this space by not showing for your scheduled appointment or not giving 24-48 hrs notice will result in a cancellation fee of 50-100% of the service charge.
A credit card will be required by all guests to secure appointments; by agreeing to our booking/cancellation policy, you authorize Couture Beauty Lounge to charge your credit card on file per cancellation policy. Any gift certificates being used for this service will be applied to this cancellation charge BEFORE being applied to your credit card on file. Any service prepaid will be voided (including a series package). Please, be considerate of other clients' scheduled appointments and arrive on time or your appointment may be shortened, incurring the full service charge.
*As a courtesy to our clients, Couture Beauty Lounge offers appointment reminders through text and/or email. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission. Couture Beauty Lounge will send you a confirmation reminder of your appointment 2 days prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments.
In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work the South Shore has to offer.
-If you arrive to your appointment with any makeup on your eyes you may be rescheduled and/or charged for a lash shampoo.
-Work is not guaranteed if you arrive with makeup, or arrive late. Having to rush through the service, or try and remove excessive makeup (which affects how well the lash adhesive bonds) impacts overall appearance and retention of lashes.
-All deposits, Pre-Payments and Lash Memberships/Refill packages are non refundable but can be transferable for up to one visit.
**By making appointments with Couture Beauty Lounge you are agreeing to these terms.
2.) OTHER LASH ARTIST'S WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension training's, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Couture Beauty Lounge, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
3.) AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $50 fee. Please contact us directly to schedule your after hours appointment.
4.) PATCH TEST
We suggest a patch test 48 hours prior to your first lash appointment to test for allergies and sensitivities. If you wish to waive this you need to complete an indemnity form. Please note that an allergic reaction can occur at any time and may develop over time. a patch test will not provide conclusive results and cannot be relied upon. Therefore it is important that you understand that you re proceeding at your own risk. We do not offer refunds if you have an allergic reaction a need your lashes removed, so it is always best to have a patch test.
5.) CHILDREN IN THE SALON
It is best for your child's safety as well as your own, that children are not brought to the studio. Your eyes are closed meaning your child/children are unsupervised. Samara is concentrating on your lashes which is an intricate skill and is unable to supervise. We work with sharp tools and chemicals and is not a safe environment for children. Please be mindful that if you bring your children with you, you will have to reschedule and forfeit your deposit.
6.) FEEDBACK AT COUTURE BEAUTY LOUNGE
Your satisfaction is important to Couture Beauty Lounge, as we take pride in offering The finest in lash artistry, and ensure that you are 100% happy with your service. Samara gives her best every day, and if you would like her to be recognized, or think there is room for improvement please, email management with your feedback or REVIEW us online!
All items are shipped via U.S. Postal service (USPS) and will take approximately 2 days to process and 4 days for delivery. Once your order is shipped, the tracking number will be provided to the email address associated with your order.
We will not be responsible for any lost packages. Please contact the shipping provider in regards to any packages that has not been received after it has been shipped.
ALL SALES ARE FINAL. NO EXCEPTIONS. Refunds are given only in extenuating circumstances.
For additional questions/concerns feel free to contact by phone or email between the hours of 9 a.m.-5:00 p.m. (EST) and someone from our team will get back. Have a beautiful day!
To save time at your appointment Please download your consent form below and bring it or email it to